Who would agree that it’s all about you?  Take a look at some of the ads in any issue of the REALTOR Magazine and the message is clear.  Companies are advertising, “It’s about you.”  Agents are stating, “It’s about me.”  As I was writing this post, sitting at a traffic light, (don’t worry, my wife was driving) a big bright red SUV pulled up with license plates that read, “2ME 4ME”.

Who is it really about?  Zig Ziglar tells us in his “Little Book of Big Quotes”, “You can have everything you want in life if you just help enough people get what they want.”  In the Bible, Jesus says, “It is more blessed to give than to receive.” Acts 20:35

I don’t know how you feel, but when I complete a settlement with a buyer or seller client, knowing that my focus was on them and their needs, rather than mine, and they express a sincere appreciation for my concern and efforts on their behalf, that’s my reward.  The money comes in due time, but in my mind the money is secondary.  Sure, the money is important.  Zig Ziglar says it comes in second place, right after the air we breathe. 

The fact of the matter is, when we take care of others, our needs are met, oftentimes more than we could have imagined.  In the case of the satisfied client, we gain a friend, repeat business and referrals.  All of which represents an opportunity to conduct a repeat performance.  Then, there are the other blessings we receive that seem to come out of nowhere that some consider a coincidence.  I believe they’re heaven sent. 

I believe it’s not all about me.

10-19-07

Dear Bob,

Thank you so much for the effective and efficient way in which you sold our house of 25 years. The fact that you sold it and helped us get the condo we wanted in a slow home market is testimony to your skill and concern for our needs. We would readily recommend you to anyone wishing to sell or buy property. You are a true professional.

Thank Karen for her wonderful fish and keep Sarah at the piano.

We are glad you and your company, EXIT First Realty, came into our lives. We are quite happy in the condo and hear good things from the buyer of our home. Come by and see us sometime.

Best wishes to all and many thanks,
Joc & Rosemary Ferruzza

9-23-07

We just wanted to write to say Thank You for all your patience and guidance. It was a long journey. I got in contact with Bob in November because I was moving to the Maryland area and my new husband and I would be looking for a house. The nightmare began when the house my husband was selling fell out of contract on four different occassions with another Realtor and a court appointed trustee, but Bob was always helpful and positive. Bob kept us going and made us laugh even at our darkest hour.

My husband and I could not have made it through this stressful and disappointing time without Bob and Mike Mazzola working so hard getting us into the perfect house. The other house sold and we moved into our house August 2007. WE FINALLY DID IT!!!!

We highly recommend Bob and Exit First Realty because it is the only company that we have dealt with that is true, honest and professional. We never had a problem getting a hold of Bob. He was always available to answer all of our questions. Our whole family has grown very fond of Bob. We are proud to call Bob our dearest friend and we will always be greatful. We can’t thank you enough, Bob.

Sincerely,
Monique and James Tyger

Bob,

We have dealt with Realtors and agencies many times in the past. I don’t remember ever having had a bad experience with any of them. None however has come close to equalling you and your Team. Friends of ours suggested you when they learned we were being transferred on very short notice.

Let me just say that the service you provided us has been unmatched by any agent, anywhere. We had less than two weeks before we had to actually move and were very nervous when we initially met with you and Angie. You already had a plan and a strategy for marketing our home the first time we met. You did all of the things we had come to expect from real estate agencies:
Signs in the yard, fliers and such. It was the rest of the package that was amazing.

Here’s just a few:

1. A phone number on the sign in the yard to call and listen to professionally scripted message describing our home.
2. A website to go into and actually take a virtual tour of our home. It was professionally done and was amazing.
3. The “Settlement Room” on the WEB wasn’t just a settlement room as you may think of it. It was a site that we could visit anytime and see what was going on with our house. More on that in a moment.
4. Placing our home on realtor.com. If you’ve been looking for a new home you’ve probably been there. Of course this linked directly to a virtual tour of our home.
5. Here’s the best one, “You sold our house”!!!! We had a buyer in a matter of days. Not weeks, not months….days. During a time when my wife and I felt the market was really slowing. We listed it in mid September and closed on the Sale in Early November. We never sat and wondered what was going on with the house. In the “Settlement Room” everything was right there for us to look at. We saw the home inspection report, the termite inspection report, when they were scheduled and when they were actually conducted. Every time a piece of paper was generated concerning our house we reviewed a copy online in the “Settlement Room”. It kept us informed as to what had already beeen accomplished, what needed to be done and when it was going to be done.

Everything went exactly as you assured us it would, Bob, and for that we are truly grateful. Thanks to each one of you on the “Team”.

We are well beyond satisfied clients, Bob. Honesty and integrity are all so often seen as obstacles in doing excellent work. In your case they are practiced in everything you do. God bless you and the “Team”.

Gordy and Kathy Stinson